Privacy Policy

General Information

The following information provides a simple overview of what happens to your personal information when you visit this website. Personal information is any information that can be used to identify you.

In accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), we inform you about the collection and handling of your personal information. This privacy policy explains how we collect, use, disclose, and protect your personal information in accordance with Australian privacy laws.

The entity responsible for the collection and handling of your personal information is:

Solar Faults
Website: solarfaults.org

Contact:
Email: info@solarfaults.org

Regulatory Authority:
Office of the Australian Information Commissioner (OAIC)
GPO Box 5218
Sydney NSW 2001
Australia
Phone: 1300 363 992
Website: www.oaic.gov.au

Privacy Complaints:
If you have a complaint about how we handle your personal information, you can contact the OAIC:
www.oaic.gov.au/privacy/privacy-complaints

Server Log Files

The website provider automatically collects and stores information in server log files, which your browser automatically transmits to us. These are:

• Browser type and version
• Operating system used
• Referrer URL
• Hostname of the accessing computer
• Time of server request
• IP address

We do not combine this data with other data sources. The collection of this data is necessary for the legitimate operation of our website and is in accordance with the Privacy Act 1988 (Cth) and Australian Privacy Principles.

Retention Period: Connection data is stored for a maximum of 12 months, in accordance with standard industry practices and applicable legal requirements under Australian law.

Contact Forms

When you contact us via our contact form, we collect the personal information you provide, including your name, email address, and message content. This information is collected for the purpose of responding to your inquiry and is handled in accordance with the Privacy Act 1988 (Cth) and Australian Privacy Principles.

Purpose of Collection

We collect and use your personal information for the following purposes:

• To provide and improve our website services
• To respond to your inquiries and requests
• To analyse website usage and improve user experience
• To comply with legal obligations
• To protect our rights and prevent fraud

Disclosure of Information

We may disclose your personal information to:

• Service providers who assist us in operating our website (e.g., hosting providers, analytics services)
• Legal or regulatory authorities when required by law
• Third parties with your consent

We do not sell your personal information to third parties. We take reasonable steps to ensure that any third parties to whom we disclose your personal information are bound by appropriate privacy obligations in accordance with the Privacy Act 1988 (Cth).

Overseas Disclosure

Some of our service providers may be located overseas. When we disclose your personal information to overseas recipients, we take reasonable steps to ensure that appropriate safeguards are in place to protect your personal information in accordance with Australian Privacy Principles.

What are Cookies?

Cookies are small text files that are stored on your device. They are used to facilitate and optimise the use of our website. Some cookies are essential for the proper functioning of the website, while others help us analyse usage and improve the website.

Types of Cookies

Essential Cookies

These cookies are essential for the proper functioning of the website. They cannot be disabled, as they are necessary for basic functions such as navigation and access to protected areas of the website.

Legal Basis: These cookies are necessary for the website to function and are exempt from consent requirements under the Privacy Act 1988 (Cth), as they are essential for the service you requested.

Functional Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third parties whose services we use on our pages.

Legal Basis: Under the Privacy Act 1988 (Cth), we will only use these cookies with your consent or where it is reasonably necessary for our functions or activities.

Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve the website.

Legal Basis: Under the Privacy Act 1988 (Cth), we will only use these cookies with your consent or where it is reasonably necessary for our functions or activities.

Marketing/Advertising Cookies

These cookies are used to display relevant advertisements and marketing campaigns to visitors across different websites. These cookies track visitors across multiple websites and collect information to provide personalised advertisements.

Legal Basis: Under the Privacy Act 1988 (Cth) and the Spam Act 2003, we will only use these cookies with your consent. We currently do not use marketing cookies on this website.

Managing Cookies

You can change your cookie settings at any time using the cookie banner or privacy settings. Please note that disabling some cookies may affect the functionality of the website.

In accordance with the Privacy Act 1988 (Cth) and Australian Privacy Principles, we will seek your consent before placing optional cookies (functional, analytics and marketing) on your device. Essential cookies are set automatically and are necessary for the website to function properly.

You can manage your cookie settings at any time using the cookie banner that appears at the bottom of the page, or by clicking the "Cookie Settings" button in the bottom right corner.

Vercel Analytics

This website uses Vercel Analytics, a web analytics service provided by Vercel Inc. Vercel Analytics uses cookies to analyse website usage. Information generated by cookies about your use of this website is generally transmitted to and stored on Vercel servers.

The use of Vercel Analytics requires your consent under the Privacy Act 1988 (Cth). We have a legitimate interest in analysing user behaviour to optimise our online offering and improve user experience.

You can withdraw your consent to the collection and storage of data by Vercel Analytics at any time by adjusting your cookie settings accordingly.

IP Anonymisation

We have enabled IP anonymisation on this website. This means your IP address is shortened by Vercel before transmission. Only in exceptional cases will the full IP address be sent to Vercel servers and shortened there.

Data Processing: By using Vercel Analytics, your data is processed by Vercel Inc. in the United States. Vercel Inc. has appropriate safeguards in place to protect your personal information in accordance with the Privacy Act 1988 (Cth) and Australian Privacy Principles.

Spam Act 2003

In accordance with the Spam Act 2003, we will only send you commercial electronic messages (emails, SMS) if you have consented to receive them, or if the message is exempt under the Spam Act.

We comply with the Spam Act 2003 requirements:

• We only send commercial messages with your consent
• All commercial messages clearly identify us as the sender
• All commercial messages include an unsubscribe facility
• We honour unsubscribe requests within 5 business days

Opting Out of Marketing

You can opt-out of receiving marketing communications from us at any time by:

• Clicking the unsubscribe link in any marketing email
• Contacting us directly using the contact details provided in Section 2
• Adjusting your cookie settings to disable marketing cookies

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the following rights:

• Right to Access: You have the right to access your personal information held by us
• Right to Correction: You can request correction of inaccurate, incomplete, or out-of-date personal information
• Right to Complain: You can make a complaint to us or to the OAIC if you believe we have breached the Privacy Act
• Right to Anonymity: Where lawful and practicable, you can interact with us anonymously or using a pseudonym
• Right to Opt-Out: You can opt-out of direct marketing communications at any time

To exercise your rights, you can contact us at any time using the contact details provided in Section 2 (Data Controller). We will respond to your request within a reasonable timeframe, typically within 30 days as recommended by the OAIC.

Making a Privacy Complaint:
If you believe we have breached the Privacy Act 1988 (Cth) or the Australian Privacy Principles, you can make a complaint to us or directly to the Office of the Australian Information Commissioner (OAIC):
www.oaic.gov.au/privacy/privacy-complaints

OAIC Contact:
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Address: GPO Box 5218, Sydney NSW 2001, Australia

We implement appropriate technical and organisational measures to protect your personal information from loss, destruction, alteration, unauthorised access or unauthorised disclosure, in accordance with Australian Privacy Principle 11 (Security of personal information).

However, no method of transmission over the Internet or electronic storage is completely secure. Although we make every effort to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Breach Notification:
In accordance with the Privacy Act 1988 (Cth), if we become aware of a data breach that is likely to result in serious harm, we will notify you and the OAIC as soon as practicable.

We store your personal information only for as long as necessary for the purposes for which it was collected, in accordance with the Privacy Act 1988 (Cth) and Australian Privacy Principles.

• Connection Data: Maximum 12 months
• Contact Data: 3 years from last contact or as required by applicable Australian law
• Cookies: According to the terms specified in cookie settings

Note: We will only retain your personal information for as long as necessary for the purposes for which it was collected, in accordance with the Privacy Act 1988 (Cth) and Australian Privacy Principles.

We reserve the right to change this privacy policy to always comply with current legal requirements or to introduce changes to our services in the privacy policy. The new privacy policy will therefore apply on your next visit.

Last Updated: 27 December 2025